About Us

Service

At Crillow.com, our focus has always been on helping customers save time and money. Customers can not only track their order, but also view previous orders, and keep a 'wish list' of products. An Express Checkout facility saves you time; and you can change your account details, all without having to speak to our customer support team.

Of course, if you would prefer us to handle your query, we have a unique email system for queries that is free as standard means of contacting our support team. For those questions or suggestions where no one less will do, customers can contact our Managing Director directly. 

We are always looking to improve our service to customers and this means listening to what our customers want. If you have any feedback for us, we look forward to hearing from you.

Ebuyer.com - Service

The Environment

We commit to take an environmentally and socially responsible approach to both existing activities and future developments, reducing pollution through the efficient use of energy, and material and product substitution to reduce our adverse effect on the environment.

Under our environmental policy (and as far as practically possible), we will:

  • Minimise disturbance to the local and global environment and to local communities and wildlife
  • Take a responsible approach to packaging, transport/carriage, and disposal of waste
  • Minimise use of energy and raw materials and adhere to principles of sustainability
  • Consider the environment in the design of products, packaging and processes and the maintenance of equipment.
  • Provide information on the use and final disposal of products and packaging
  • Ensure that all employees and suppliers are adequately informed about Crillow environmental policy

Our environmental policy will be flexible, adapting to new technologies and changing environmental conditions.

In order for Crillow to achieve these environmental objectives, it is important that employees recognise their duty, whilst at work, to take reasonable care of the environment.

Company objectives and policy will be communicated and reviewed at least annually in order to aid continual improvement.

Ebuyer.com - The Environment

Quality

Crillow (US) is committed to quality excellence. We will achieve this through ensuring this quality policy statement and associated procedures are applied to all work undertaken within the company.

Achieving quality excellence will mean we consistently meet our customers’ expectations. Through this quality policy, we commit to the following:

  • Effective management of a highly competent supply chain, using our own in house plant and machinery to deliver customer orders on time
  • Complying with all applicable legislation and training requirements relating to health & safety and online trading
  • Ensuring all changes to our website and procedures are adequately tested prior to implementation
  • Ongoing measurement of our customer experience, using customer feedback to make improvements
  • Developing mutually beneficial relationships with suppliers and ensuring we deliver the best value for our customers through these relationships
  • Continually reviewing and improving our processes, products and customer experience

Our quality policy will be flexible, adapting to changing technologies and customer needs, enabling us to maintain high quality standards.

Company objectives and policies will be communicated and reviewed at least once a year to aid continual improvement.

Ebuyer.com - Quality

Health & Safety

Crillow (US) is committed to providing a safe and comfortable working environment. Whilst maintaining high levels of customer satisfaction we will ensure (as far as is reasonably practical) to safeguard the health, safety and welfare of our staff, customers, visitors and other persons who may be affected by our business.

We recognise that a number of the activities undertaken by Crillow, or on our behalf, could potentially include risks to Health & Safety of employees and others, together with a risk of damage to, or loss of, plant, machinery, property, and product.

Accordingly, we are dedicated to achieving and maintaining high standards of Health & Safety throughout our business, taking all reasonable steps to prevent, control or guard against potential risks and side effects. Our ultimate goal is to eliminate or control such risks, and create and maintain a healthy and safe working environment.

Under our Health & Safety policy, we commit to:

  • Complying with the requirements of the Health & Safety at Work etc Act and all relevant legislation and codes of practices
  • Formulate by location, Safety Plans and Risk Assessments within the requirements of Health & Safety legislation; clearly setting out the measures to be taken to safeguard employees and others affected by our activities
  • Providing adequate and competent supervision of all Company activities which involve risk
  • The prevention of injury and ill health
  • Providing appropriate Health & Safety training for employees, covering Health & Safety at work, safe working practices and other relevant areas as demanded by job role/function
  • Development and maintenance of effective systems which inform and consult employees on relevant Health & Safety matters
  • Progressive identification and elimination or control of hazards which present a risk to our employees and other persons and possible damage to, and loss of plant or product
  • Paying appropriate attention to Health & Safety when planning new developments, systems and purchasing equipment
  • Taking practical steps to ensure adherence to this policy by all its employees and other persons undertaking work on behalf of the Company

Our Health & Safety policy will be flexible, adapting to changing technologies, enabling us to minimise or eliminate risk.

Company objectives and policies will be communicated and reviewed at least once a year to aid continual improvement.